Customer satisfaction is important to us.
Returns are accepted only for damaged, defective, or wrong products.
You must contact us within 48 hours of delivery with images/video proof.
Products must be unused and in original packaging.
Refunds will be processed to the original payment method within 5–7 business days after approval.
No returns or refunds for:
Incorrect size chosen by customer
Normal wear and tear
Pet damage
For return requests, email support@urbandogs.shop